& SERVICE

Engineering

Haichuan always puts customer needs at the center, providing high-quality production equipment while also having an experienced construction team. After product research and development is completed, a special installation service plan is formulated for customers, providing professional facility equipment installation and construction services, precise positioning and safe construction of equipment installation. During project construction, project management, assembly and manufacturing, debugging and testing, acceptance testing, on-site installation, on-site acceptance testing, and post maintenance are carried out to ensure the normal and stable operation of equipment and meet the hardware needs of customer production research.

test and verify

We can provide you with a verification and compliance solution that covers the entire product lifecycle, meeting your needs for debugging, confirmation, validation, and reconfirmation/revalidation services at different stages. Provide complete debugging and validation services for the completion of your project.

Our advantages：

* I am confident in your quality audit performance
* Fully comply with regulatory requirements
* Focus on key attributes related to quality
* Reliable and comprehensive documents and certificates that can be easily integrated into your quality management system
* Professional knowledge comes directly from equipment manufacturers and has undergone professional level training

Automated control

Haichuan provides customers with automation software debugging and functional upgrade services based on the production process and workshop process control needs.

On the one hand, Haichuan provides customers with excellent whole line control and integration, eliminating automation islands to achieve interconnection between equipment, establishing fully integrated centralized management and control, collecting, monitoring and archiving real-time data for better effective debugging of equipment, simple operation, flexible production functions, thus ensuring the reliability of self-control and production, greatly improving production confidentiality and efficiency

Product customization

Haichuan always pays attention to the requirements of users for product quality and reliability. As a value-added partner in the field of biopharmaceutical drug development, we provide comprehensive services and application support to optimize your process, minimize risks and solve problems. From conceptual design, contract testing and research, scheme development, detailed engineering design to regular preventive maintenance and after-sales service and optimization, our team adheres to the close combination of quality materials, advanced design, strict manufacturing standards and quality assurance system with professional ability and reliable quality. We use production technology and product development capabilities to create first-class customized products for you, provide one-stop service and become your most reliable partner.

detection

Haichuan adopts a risk-based process validation strategy to develop and implement the best testing services for your specific production environment. Our team will keep your requirements in mind, provide you with scientific, reasonable, and practical advice, and translate it into customized personalized solutions. By providing testing services that cover all of your critical production steps, we ensure the highest process reliability and the fastest time to market for your products.

train

Haichuan will also be committed to meeting customer skill needs, improving user experience, organizing and dispatching professional technical personnel to provide training and on-site guidance for customer company employees. The training content includes but is not limited to: basic principles of equipment, equipment operation, daily maintenance, simple troubleshooting, etc. Ensure that employees of the target company are proficient in the principles and methods of instrument operation, and can better apply them in daily work and production, reduce labor training costs, and enhance the value of human resources.

Maintenance and Equipment

Haichuan will also provide customers with professional maintenance, repair, and original spare parts services to address issues such as equipment failures and damages that prevent normal production. The company has a professional after-sales service and maintenance team that tracks and archives customer equipment, initiates customer equipment lifecycle management, and provides preventive maintenance to extend equipment lifespan while minimizing product wear and tear

When the equipment fails and cannot operate normally, Nelly will promptly respond to customer needs and provide professional, fast, and targeted maintenance services. In addition, Nelly will also strive to comprehensively improve the user device experience by providing customers with the corresponding original spare parts in the most convenient way.

* High standard after-sales service elite team
* 7x24 hour service window
* Periodic on-site maintenance and follow-up visits
* Professional engineers carry out parts replacement and maintenance work
* Timely and quickly provide customers with the services or spare parts they need
* If you need to purchase spare parts, please contact our sales engineer